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Published on March 26th, 2012 | by Cryss

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GAME Officially In Administration

Today UK retailer GAME officially went into administration, as they seek a new owner for the business. This has led to a complete overhaul of the business to make it more attractive to a potential buyer. Customers should expect the following changes for the time being:
  • 1.Online Sales: We expect some disruption to our online services over the next few days while we make some changes. We apologise for the inconvenience this causes.
  • 2.Refunds and Exchanges: Until further notice, we will not be able to offer refunds or exchanges for products purchased either before the administration or for products purchased from the date of the administration.
  • 3.Pre-Orders: No new pre-orders can be taken until further notice. No refunds can be given for any pre-order deposits which have been paid. We are reviewing this over the next week.
  • 4.GAME Reward card: We have had to suspended use of GAME Reward Cards. This means that points can be earned but NOT redeemed until further notice.
  • 5.Gift cards: We have also had to suspend GAME gift cards. The value on these cards cannot be redeemed. If this changes, we will let you know. We apologise for the inconvenience this causes.
  • 6.GAMEWallet: the value stored in GAMEwallet accounts will be suspended until further notice following the appointment of administrators.
  • 7.Pre-owned Software: You can still buy pre owned products at great prices in your local store or online. If you trade in a pre-owned software item then you will still be able to accrue reward points and use your trade in to exchange for another item. You will not be able to trade in pre-owned software for cash. If this changes, we will let you know. We apologise for the inconvenience this causes.
  • 8.Pre-owned Hardware: We have had to suspend trade in for pre-owned hardware at this time. If this changes, we will let you know. We apologise for the inconvenience this causes.
  • 9.Click and Collect titles: We have had to suspend this service. We apologise for any
  • inconvenience this causes.
To make the business more viable, today saw the closure of over 200 stores and the loss of 2000 jobs, with that in mind our hearts go out to those affected by the ailing retailer.

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